Most of the care that we see across England is good quality and, overall, the quality is improving slightly.
But people do not always have good experiences of care and they have told us about the difficulties they face in trying to get care and support. Sometimes people don’t get the care they need until it’s too late and things have seriously worsened for them.
This struggle to access care can affect anyone.
Too many people find it hard to even get appointments, but the lack of access is especially worrying when it affects people who are less able to speak up for themselves – such as children and young people with mental health problems or people with a learning disability.
Too often, people must chase around different care services even to access basic support. In the worst cases, people end up in crisis or with the wrong kind of care.
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